Refund & Return Policy

Returns

We accept returns within 30 days of the delivery date. To be eligible, the item must be unworn, undamaged, and returned in its original packaging.

Because our chains are worn directly against the skin, we cannot accept returns on items showing signs of wear, including scratches, stretched links, or damage to the clasp.

How to Start a Return

Email info@blckkrwn.com with your order number and the reason for the return. We will respond with return instructions and an address. Items sent back without prior authorization cannot be processed.

Return shipping is the responsibility of the customer unless the item arrived damaged or we sent the wrong product. We recommend using a tracked service — we cannot issue a refund for a return we never receive.

Refunds

Once your return arrives and is inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the credit.

Original shipping charges are non-refundable.

Exchanges

The fastest way to exchange a chain for a different length, width, or finish is to return the original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and we will make it right at no cost to you, including return shipping.

Live Show Purchases

Items won or purchased during a live show are covered by this same policy, with the 30-day window starting from the delivery date.

Non-Returnable Items

We cannot accept returns on custom or personalized pieces, including engraved items, or on gift cards.

Questions

Email info@blckkrwn.com and we will get back to you.